Our Approach
Our Commitment to Person-Centred, Quality Home Care
HireCare prides ourselves on delivering home care that genuinely respects and values each individual. Our approach is more than just a method – it’s a philosophy. By focusing on person-centred care, quality assurance, and a commitment to safety, we ensure that every client receives compassionate, reliable support tailored to their unique needs. Serving Dorking, Leatherhead, and the Mole Valley District, our team is here to bring comfort, independence, and dignity to every person we care for.
Person-Centred Care
We understand that every person is unique, and so are their care needs. Our person-centred approach starts by getting to know each client on a personal level – their routines, their preferences, and their goals. We work collaboratively with clients and their families to create a care plan that not only meets immediate needs but also supports long-term well-being and independence.
This tailored approach is central to everything we do, from daily personal care to companionship and social support. It’s about treating clients as individuals, respecting their choices, and empowering them to live life on their own terms.
Quality Assurance
At HireCare Services, quality is not just a promise; it’s an ongoing commitment. As a fully regulated home care provider, we adhere to all standards set by the Care Quality Commission (CQC). But we don’t stop there. Our quality assurance practices are embedded into every aspect of our care – from thorough training and regular audits to constant client feedback loops. We carry out routine reviews and improvements to ensure our services meet both regulatory standards and, most importantly, the expectations of our clients and their families.
Each member of our team is vetted, trained, and supported to deliver care that meets our high standards. We also conduct regular client satisfaction assessments and use this feedback to refine and improve our services. This commitment to quality ensures that every client receives reliable, respectful care, and that families have the peace of mind they deserve.
Safety First
Safety is paramount at HireCare. From our detailed risk assessments to ongoing health monitoring, we make every effort to ensure our clients’ well-being. Our team performs individual risk assessments for each client’s home environment, identifying potential hazards and implementing safety measures tailored to each situation. This includes everything from physical mobility support to secure medication management.
Additionally, we follow strict safeguarding policies to protect our clients’ physical and emotional well-being. All our carers are trained in safeguarding procedures and protocols, enabling them to respond to any safety concerns swiftly and effectively. At HireCare, we believe that a secure environment is the foundation of good care, allowing clients to feel safe, comfortable, and truly supported in their own homes.
Working Together
We believe that home care is most effective when it’s part of a broader support network. HireCare Services is proud to collaborate with local healthcare providers, community organisations, and NHS discharge teams throughout Surrey. By working together, we ensure seamless transitions from hospital to home, particularly for clients recovering from illness or surgery. This partnership approach helps reduce hospital readmissions and supports long-term health and independence.
Through these collaborations, our carers can provide continuity of care, maintaining open communication with other professionals involved in each client’s well-being. This integrated care model allows us to offer a comprehensive support system that addresses not only physical needs but also emotional and social well-being.
Transparency and Accountability
At HireCare, we believe in being fully transparent with our clients and their families. We understand the importance of clear communication, and we’re committed to keeping clients and families informed at every stage of care. We actively encourage feedback, using it as a valuable tool to improve and tailor our services to better meet the needs of those we care for.
Explore How Our Approach Can Support Your Needs
Choosing the right home care provider is an important decision, and we’re here to make it as easy as possible. With a compassionate, person-centred approach, a commitment to quality and safety, and strong ties to the local healthcare community, HireCare Services is dedicated to providing exceptional in-home care throughout Surrey. If you’re interested in learning more about how our approach can benefit you or your loved one, please get in touch with our team.